The Connected Company
In addition to leading edge customer applications, we also provide the supporting back end systems, allowing for the management of complex data and workflows. We significantly reduce the costs of doing business whilst improving customer satisfaction and profitability through the provision of more accurate, timely and accessible information.
Online delivery of product-specific
and market-specific repair,
diagnostic and service information to improve customer service.
Comprehensive and fully integrated authoring, document management and publishing technology for greater consistency and lower publishing costs.
DSR – is an electronic version of the paper based Service History Book that improves customer retention and increases service and parts volumes.
Analytics deliver vital insights into activity and issues in the repair network, furnishing OEMs with the ability to react in real-time.
TSA – Controls Translation Content. Minimises translation requirements and manages the transaction market place more efficiently.
JCB implements Blaise
Cognitran have implemented an authoring and publishing system for JCB, the global manufacturer of construction and agricultural equipment. Since implementation, JCB have benefitted from maximum reuse of existing content (typically 80%), minimised translation costs...find out more
The latest news from Cognitran
Posted: 6 November 2017
Rapid advancements in legislation and technology continue to have major implications for OEM After Sales operations. The pace of change makes opportunities to take time out to consider what’s happening and what’s in the pipeline extremely valuable. Reflecting our position as a leader in service information technologies, Cognitran organises regular Legislation Roun...read more
Posted: 26 September 2017
Twice each year Cognitran hosts the ITIS User Group meetings. These provide an opportunity to update OEM representatives on new technologies being deployed in ITIS to deliver enhanced functionality and security. At the recent summer 2017 event CEO Paul Goulbourn outlined how Cognitran is implementing Artificial Intelligence (AI) to safeguard our clients’ intellect...read more