The Connected Company
In addition to leading edge customer applications, we also provide the supporting back end systems, allowing for the management of complex data and workflows. We significantly reduce the costs of doing business whilst improving customer satisfaction and profitability through the provision of more accurate, timely and accessible information.
Online delivery of product-specific
and market-specific repair,
diagnostic and service information to improve customer service.
Comprehensive and fully integrated authoring, document management and publishing technology for greater consistency and lower publishing costs.
DSR – is an electronic version of the paper based Service History Book that improves customer retention and increases service and parts volumes.
Analytics deliver vital insights into activity and issues in the repair network, furnishing OEMs with the ability to react in real-time.
TSA – Controls Translation Content. Minimises translation requirements and manages the transaction market place more efficiently.
JCB implements Blaise
Cognitran have implemented an authoring and publishing system for JCB, the global manufacturer of construction and agricultural equipment. Since implementation, JCB have benefitted from maximum reuse of existing content (typically 80%), minimised translation costs...find out more
The latest news from Cognitran
Posted: 15 February 2018
Mark Abbot-Cole recently joined the Cognitran Business Development Team as North American Sales Manager. Mark has over 25 years’ experience in the industry, most recently with Snap-On Business Solutions. He brings a wealth of in-depth knowledge of North American OEMs across automotive and non-automotive sectors. “I experienced Cognitran’s technical expertise an...read more
Posted: 12 January 2018
The Legislation Roundtable events that Cognitran hosts twice each year are highly valued by our OEM clients. They are an opportunity for people to understand the coming legislative and technology changes that will shape the future of their aftermarket operations. The most recent event in December 2017 was organised by Helgard Haas and Mavis Cournane. They were joi...read more