The Connected Company
In addition to leading edge customer applications, we also provide the supporting back end systems, allowing for the management of complex data and workflows. We significantly reduce the costs of doing business whilst improving customer satisfaction and profitability through the provision of more accurate, timely and accessible information.
Online delivery of product-specific
and market-specific repair,
diagnostic and service information to improve customer service.
Comprehensive and fully integrated authoring, document management and publishing technology for greater consistency and lower publishing costs.
DSR – is an electronic version of the paper based Service History Book that improves customer retention and increases service and parts volumes.
Analytics deliver vital insights into activity and issues in the repair network, furnishing OEMs with the ability to react in real-time.
TSA – Controls Translation Content. Minimises translation requirements and manages the transaction market place more efficiently.
JCB implements Blaise
Cognitran have implemented an authoring and publishing system for JCB, the global manufacturer of construction and agricultural equipment. Since implementation, JCB have benefitted from maximum reuse of existing content (typically 80%), minimised translation costs...find out more
The latest news from Cognitran
Posted: 30 September 2016
RMI legislation is evolving rapidly. The scope is continuously expanding to take in new classes of repair information and additional products such as agricultural, construction and towed equipment. The issue is also becoming ever more global. Penalties for non-compliance can be severe. The timescales required to upgrade or replace legacy publishing systems can be ...read more
Posted: 24 May 2016
The story of Triumph motorcycles since its rebirth in the 1990s is one of innovation, growing sales and international success. In terms of units sold Triumph is the largest UK-owned automotive manufacturer. Consistent year-on-year sales and export growth shows there is still a demand for the very best British design, engineering and manufacturing. The European mar...read more