Privacy Policy

Confidentiality

Here at Cognitran, we value your privacy. Your personal information will be kept confidential and will never be sold to third parties. It will only be used for communications you request related to the services provided by Cognitran.

We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law.

Consent

Our site provides users with the opportunity to opt-out of receiving communications from us by reading the unsubscribe instructions located at the bottom of the email they receive from us upon subscribing to our subscription list.

When we talk about consent we are strictly talking about when someone subscribes to one of our mailing lists via our website. This is where we give you the option to opt-in and out using GDPR compliant forms. The mailing list is handled by a third-party tool named MailChimp, please read the MailChimp section for more information.

Policy Updates

Cognitran reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use or share personal information, we will post those changes in this Privacy Policy. You should review this Privacy Policy periodically so that you keep up to date on our current policies and practices. We will note the effective date of the latest version of our Privacy Policy at the bottom of this page.

Collection of Personal Information

"Personal information" is any information that can be used to identify an individual, and may include things such as your name, physical address, email address, phone number, login information, marketing preferences, company affiliation or geographical location. Cognitran may collect personal information that is necessary for legitimate business purposes, which will be disclosed to you at the time of collection. Cognitran will use this information for the purposes for which it was collected.

In some instances, Cognitran may automatically collect and aggregate data using cookies. This information is used to better understand and improve the usability, performance, and effectiveness of our products.

Purpose and Use of Personal Information

Cognitran may use your personal information for operational, legal, administrative, and other legitimate purposes permitted by applicable law. Some of the ways we may use personal information include:

  • Carrying out our business and providing products and services to customers and employees.
  • Providing you with requested products or services.
  • Analyzing and monitoring the extent of use.
  • Providing product service updates, information, and alerts.
  • Obtaining feedback about our products and services.

Without these details, Cognitran would not be able to carry on its business and provide its services to you. Cognitran will only collect such personal information necessary for one or more of our functions or services.

At or before the time we collect information, we will take reasonable steps to inform you about such collection, and draw your attention to this Privacy Policy.

Right to Access and Correct Personal Information

We strive to make sure that our information is reliable, accurate and up-to-date. If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data, you can contact us at privacy@cognitran.com and we will investigate the matter.

Security of Personal Information

The security of all information held by Cognitran is treated with great importance. Cognitran has physical, administrative, and technical safeguards in place to help protect the personal information Cognitran collects.

The information we collect from you may be transferred to a foreign country and/or a third party for the purposes set out in the Privacy policy, but only if such transfer is permitted by law and the transfer is in accordance with such law.

No data transmission over the Internet can be guaranteed to be 100 percent secure and Cognitran cannot ensure or warrant the security of any information transmitted to it or from its websites, nor its online products or services. Users transmit all information at their own risk.

Retention of Personal Information

Cognitran will retain your personal information as necessary to fulfil the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Cookies

This website uses cookies. By using this website and agreeing to our privacy policy, you consent to Cognitran's use of cookies in accordance with the terms of this policy.

What are cookies?

Cookies are files sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies we use

Cognitran uses the following third-party tools on our website that use cookies;

  • Albacross
  • Browser-Update
  • Google Analytics
  • LiveChat Inc
  • MailChimp

Albacross

Cognitran uses Albacross to analyse which companies are visiting our website. Albacross is a tool that helps provide our marketing team with lead generation. They deliver regular reports to our email inbox on what company visited our website, for how long, how many visits and how many visitors in total.

Albacross — privacy policy

Browser-Update

Browser-Update is a tool which allows Cognitran to detect what browser the user is using to view our website in. The is used to detect web browsers that have been superseded by more advanced modern web browsers. We use this tool as it results in a better browsing experience for our users.

Browser-Update — privacy policy

Google Analytics

Cognitran uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.

Google — privacy policy

LiveChat Inc

Cognitran uses LiveChat to chat to customers directly and in real-time via our website. We use this tool so we can help answer any questions from prospective customers and to help existing customers with any queries they may have. When one of our customer service advisors are not online it will display a form instead.

LiveChat Inc — privacy policy

MailChimp

Cognitran uses MailChimp- a third-party website that allows us to collect information from you when you subscribe via one of our online forms. We use MailChimp as a mailing list tool, so that we can store your name, email address, company, phone number as well as what sectors you are interested in so that we can send you the latest legislative updates via email. Subscribers can opt-out and unsubscribe any time.

MailChimp — privacy policy

Control and delete Cookies

If you want to restrict or block the cookies we set, you can do this through your web browser settings. We’ve listed instructions on how to do this for popular web browsers below. Alternatively, you can visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers.

Contact Information

If you have any questions or concerns related to this Privacy Policy, please contact

Cognitran Limited
Cognitran House
The Street
Hatfield Peverel
Essex CM3 2EA 
privacy@cognitran.com

Acceptance

You acknowledge and agree that your use of Cognitran websites or products constitutes your acceptance of this Privacy Policy and the Terms of Use.