Gumshoe is a web based application for managing your business and leveraging the power of the internet. Gumshoe not only saves you time and money, but improves customer satisfaction as well. A great deal of the time of a Process Server is spent on the phone answering queries on status from clients and relaying instructions to agents. With Gumshoe these calls are no longer required. Gumshoe allows your clients to check the status of their jobs wherever they are, whenever they want. Central to Gumshoe is the concept of a bulletin, which are used to notify your client of the progress made in a case, for example completed serve, successful trace etc. With bulletins, your clients will always have the latest case status to hand. Urgent bulletins can also be sent direct from Gumshoe to the customer's email account. Similarly Agents also receive their instructions via Gumshoe and can update case details to you either via the web or direct from their mobile phones. The information is completely configurable so your customers and agents only see what you want them to see, when you want them to see it.
Case Management
The management console displays all the latest case information from your agents, as well as your own diary task to ensure nothing gets missed. With its extensive searching tools you will be able to see the status on any case immediately and a colour coded warning system ensures work is properly prioritised. Case Records
Recording the details of a new case is simplified with profiling dependent on the case type. The system automatically suggests an agent for each case based on the post code of the subject's address. A full client report can be saved with each case, as well as extensive notes for internal use. The system can also store attachments against a case such as photographs and documents which can be viewed by your customer or agent, or both. Financial Management
Gumshoe also allows you to keep on top of your financials with functionality to enter, record and print invoices for each case and also to record disbursements. Financial performance can be monitored for each client to get an overall picture of the health of your business. Pricing
As Gumshoe runs securely over the internet, no additional investment in hardware is required. Our pricing ranges from a per job cost for smaller companies to a monthly charge for the larger process servers. For more details or to arrange a free demonstration, please contact info@cognitran.com or telephone 01245 383042.
The management console displays all the latest case information from your agents, as well as your own diary task to ensure nothing gets missed. With its extensive searching tools you will be able to see the status on any case immediately and a colour coded warning system ensures work is properly prioritised. Case Records
Recording the details of a new case is simplified with profiling dependent on the case type. The system automatically suggests an agent for each case based on the post code of the subject's address. A full client report can be saved with each case, as well as extensive notes for internal use. The system can also store attachments against a case such as photographs and documents which can be viewed by your customer or agent, or both. Financial Management
Gumshoe also allows you to keep on top of your financials with functionality to enter, record and print invoices for each case and also to record disbursements. Financial performance can be monitored for each client to get an overall picture of the health of your business. Pricing
As Gumshoe runs securely over the internet, no additional investment in hardware is required. Our pricing ranges from a per job cost for smaller companies to a monthly charge for the larger process servers. For more details or to arrange a free demonstration, please contact info@cognitran.com or telephone 01245 383042.
