ISIS provides a fully integrated online After Sales package incorporating maintenance and repair documentation, diagnostics and service history. Speedily delivering up-to-date vehicle centric information to repairers, ISIS helps ensure right first time repairs, improving productivity and customer satisfaction. Extensive context sensitive searching, filtering and navigation tools assist the technician in quickly locating the information required to complete a repair. Graphics and wiring diagrams are handled using state of the art tools aimed at clarifying the process for the technician to ensure repair times are kept to a minimum.
Vehicle Centric
The increasing number of vehicle variants being produced to meet ever changing customer demand continues to put pressure on an already beleaguered service department. ISIS is vehicle centric; consequently repair technicians are shown only a tailored view of the repair and maintenance information, specific to the VIN loaded. Any appropriate Field Service Actions are displayed and tracked and the appropriate warranty and repair history for the specific vehicle is also shown. Items such as the service checksheet are profiled not only by VIN but also personalised for the customer to further enhance the service experience.
Publishing
ISIS is designed to allow the repair network to be updated with latest information within seconds. Data can be automatically loaded from a Content Management System or from ISIS's own authoring and workflow modules which allow documents to be authored, reviewed, translated and published with the appropriate vehicle and market metadata attached. ISIS supports the major publication file formats including XML, HTML, PDF, OTX and Flash. ISIS is not just a one-way communication system as repairers are easily able to give feedback on issues to designated recipients. The data collected on servicing patterns and document usage illustrates the success of policy and processes and aids future decision making.
Diagnostics
Vehicle complexity and the growth in distributed systems mean that technician knowledge and simple Diagnostic Trouble Code reader tools alone are no longer sufficient to make a diagnosis and complete a repair. The use of symptom based diagnostics aids rapid identification of issues and can be implemented in such a way as to require pre-authorisation for the replacement of costly parts under warranty, driving down warranty costs.
E-Commerce
ISIS offers a fully Payment Card Industry (PCI) compliant pay per view e-commerce model in line with global commerce and legislative requirements. This offers the manufacturer a flexible fully configurable system which can support charging levels varying from access to one document type on one model variant for one hour to full access to all documents for one year.
Integration
ISIS breaks down the brick wall between Service and Parts, supporting integration with Parts Catalogues, as well as Dealer Management Systems. Using web services, ISIS can interface seamlessly with the manufacturer's key back end systems including Warranty, CRM and Field Service Action systems.